How Coral Point Diving Takes Bookings and Payments Online

Coral Point Diving uses Tab’s Checkout Flow as their main booking system - a booking widget on their website with all of their courses, from which customers can choose their desired date and book and pay directly in advance.

Before using Checkout Flow, taking payments in advance wasn’t really part of how they operated. Now, most customers pay before they arrive.

“We needed a way to get payments before the client arrived that was to be visible on the website in a professional way.” — Gianluca, Coral Point Diving

How Taking Deposits Reduces No-Shows for Diving Schools

One of the biggest shifts has been around deposits.

Years ago, they didn’t take deposits at all, but now it’s standard.

“Before, even taking a deposit from customers wasn’t really a thing. Now it’s mandatory.” — Gianluca, Coral Point Diving

Customers are generally happy to pay upfront, often completing payment immediately after the first conversation.

With deposits, there is commitment around bookings before customers arrive. This certainty is crucial, especially in a competitive market like diving in the Caribbean, where customers have plenty of options and can easily change plans.

This commitment leads to fewer no-shows, and more predictable revenue.

Even when cancellations happen, they’re easier to deal with because payment has already been taken.

Turning WhatsApp Enquiries Into Confirmed Bookings

Some of their customers will reach out first via WhatsApp, asking questions about courses, availability, or what might suit them. Once they’re ready, Coral Point Diving directs them to Checkout Flow to complete their booking and payment, turning conversations into confirmed bookings without manual follow-up.

Reducing OTA Fees by Taking Direct Bookings

They still list their courses on platforms like TripAdvisor, but most bookings now come through Tab.

By shifting bookings direct through Tab, they save ~15% per booking in OTA fees.

How Diving Schools Can Take Deposits and Bookings Online

If you run a diving school, tour company, or any experience-based business where bookings usually start with a conversation, Checkout Flow helps you convert that interest into confirmed, paid bookings without needing to chase customers later.

Coral Point Diving is a diving school in the Dominican Republic. They use Tab’s Checkout Flow as their main booking and payment system.